Policy

Returns & Exchanges

The return policy depends on whether the item was made to order, whether there is a production issue, and whether an exchange is operationally possible.

Made to order

Custom-made ready-made items are reviewed case by case.

Once a made-to-order product is produced specifically for your order, change-of-mind returns may not be possible. If there is a production defect or order error, contact Avenoir promptly with clear photos.

Sizing

Use the size guide and compare it to a shirt you already own.

Customers are responsible for reviewing the listed size information before purchase. Exchanges for size may be offered only when the garment and production setup make that possible.

Defects or mistakes

Report issues quickly.

If a product arrives damaged, defective, or incorrect, reach out within 7 days of delivery or pickup with the order reference and clear supporting photos.